Return Policy

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For orders placed through the website 

Items may be returned within 30 days of receipt when they meet the criteria below: 

• In new, unused condition with no missing parts 
• All original packaging is present
• No sign of installation
• Original receipt or proof of purchase is presented 

Items cannot be returned if they are: 

• Custom or modified
• Made-to-order 
• Installed 
• Final sale 
• Open box discounted 
• Sample sale 
• Light bulbs 
• Parts & accessories 
• Large quantities (6+) of the same item 
• Shipped outside the United States 

Returns are subject to a restocking fee and return shipping fees. Original shipping fees are non-refundable. Refunds are issued once the return has been received at the warehouse and inspected. Please allow 2-3 weeks for processing.  

To request a return, please email orders@aeritageusa.com. In the email, please include your account name, order #, item # of the fixture you are requesting to return, and the reason for return.  

 

For orders placed directly with the manufacturer

The return policy varies by manufacturer. Please note, some manufacturers do not accept returns. For details, request a copy of the return policy from your representative or email us at help@aeritageusa.com.  

Items must meet the criteria below: 

• In new, unused condition with no missing parts
• All original packaging is present 
• No sign of installation
• Original proof of purchase is presented (order # or PO #) 

Items cannot be returned if they are: 

• Custom or modified
• Made-to-order
• Installed
• Final sale 

Please request a copy of the manufacturer's complete policy for additional details.